How to submit an order through the website?
A : With one click you can shop online at www.floralIndia.com. You'll enjoy our award-winning web site, and our wide selection of flowers, plants, gift baskets, gourmet treats, unique gifts, popcorn |
| |
What information is required to submit the order?
A : Please have the recipient's name, address and telephone number as well as your credit card number with the expiration date, and billing information. |
| |
How do I find different types of products?
A : Shopping with us has never been easier! Our EStore page offers a variety of gifts to celebrate the joy of gifting - whether you're shopping for gifts In Season, such as holidays, or those precious Everyday Celebrations like birthdays and anniversaries. We also carry gifts to cover a variety of reasons in Sentiments, or you can shop By Price. Choose from our wide range of bouquets, arrangements, combo gifts , artificial flowers and more. Then simply follow these easy steps:
|
| |
1. Click on "Buy Now" below the gift of your choice, and enter the "Message and Delivery Date". Click the "Check Out" icon. |
| |
2. If the Message and Delivery Date are correct, then click "Check Out " or click "Edit Purchase" to make changes. |
| |
3. Fill in the Billing and Delivery Details and Payment Option in the
required fields and click the "Submit Form" icon. |
| |
| 4. Fill in your Credit card or Bank Account Details and click the "Submit" icon. |
| |
| 5. You will get an order number which can be used for checking the Delivery status. Also, a confirmatory mail will be sent to your email id. |
| |
Is there any hidden cost involved ?
No There is no hidden cost involved all prices are inclusive of the delivery charges and local taxes. |
| |
When is my card charged ?
Your card is charged after the order is dispatched from our showroom. |
| |
What is the delivery charges?
All the prices are inclusive of the delivery charges but there may be instances where the delivery may be beyond the range of our network. Please ask before hand if the delivery is possible in that area and the delivery charges what ever is actual will be charged and will be intimated to you before the order is executed |
| |
Can I order the flowers for the same day?
Yes, same day delivery is possible but only when you place the order before 1400 Hrs Indian Standard Time. |
| |
How can I track my order?
You can track your order by logging in to 'Customer Section'. When you place an order with us, you automatically become a member of floralindia.com. You can login to Customer Section by using your email address and password. |
| |
Can I order over the phone or fax?
Yes, but only if you have a American Express Card. |
| |
Can I send some message along with the Flowers?
Yes, you can send your personal message along with flowers. |
| |
How do I know if Floral India has receieved my order?
You'll recieve a confirmation email when you place an order with
floralindia.com. The confirmation email contains all your order information. |
| |
How can I add cakes, chocolates and teddies with my flowers?
You can simply add cakes, chocolates and teddies by clicking on 'Buy Now' button given below the productdetails in your shopping cart the same way you add flowers. |
| |
I want roses of a different color, how should I go?
We have tailor made orders section in our website for this purpose only. Just click on 'Tailor Made Orders' link in the top bar. You have to be a member of floralindia.com to place tailor made order. Membership is free. Just login and place your specific requirements in this section. You'll shortly recieve an email from us with your order ready. After that you can just login to customer
section and place that order. |
| |
How long will the flowers last?
Different Flowers have different shelf life but again a lot depend on how care is taken of the flowers. Due to the perishable nature we can not give the Guarentee for life of the flowers. |
| |
What if my order is not delivered on the desired day?
No questions asked. Full refund. |
| |
What if the recipient is not there at the delivery address?
In case the recipient is not present there in person to receive the flowers the bouquet will be handed over to any person who is ready to accept the flowers on behalf of the reciever. In case the premises are closed, the delivery will be given to the neighbours but only if they are willing to accept it. If they also refuse then the second attempt will be made only after making contact with the reciever. |
| |
Can the order be cancelled?
Yes, but only possible 24 hours before the delivery. |
| |
Can I change the order?
Yes, you can change the order item but not the value of the order. For that you will have to cancel the order and place the new order. |
| |
| BILLING INFORMATION |
| |
Will my billing information be secure?
We recognize and respect the privacy and confidentiality of our customers, and in our continued commitment, we use a VeriSign secured shopping gateway. VeriSign is widely acknowledged as the world's best and most trust worthy Net Authentication Agency. |
| |
| What methods of payment are acceptable? |
| |
| (A) ONLINE PAYMENTS : We accept |
| |
Credit Cards :
. VISA
. MASTER CARD
. AMERICAN EXPRESS
. DINERS CLUB
. CITIBANK E-CARDS
. JCB CARDS Online Banking Interfaces of :
. HDFC
. CITIBANK
. IDBI
. UTI
. GLOBAL TRUST BANK
. CENTURIAN BANK
. THE FEDERAL BANK LTD.
. ICICI Bank
. Bank of Panjab Limited |
| |
| (B) OFFLINE PAYMENTS : |
| |
| In case you do not have a Credit Card , you can still place an order with us. Click on the "Offline Payments" link in the Estore and fill in the "Offline Payments Form". The payment can be made by sending a Demand Draft or a Cheque payable at Delhi, drawn in the name of Ferns n Petals. |
| |
| Send your Demand Draft or Cheque at the following address : |
| |
| Floralindia.com |
D-851,New Friends Colony,
New Delhi - 110065.
Tel: +91-11-51050051
Fax: 91-11-30945533 |
| |
| Delivery will only be made after realisation of the Demand Draft or Cheque. |
| |
| In case of outstation cheques the realisation of the same may take 20 - 25 days, upon realisation of the amount, we can execute the delivery within 24 hours. |
| |
| |
| |
